PAYMENT POLICY

Last updated: October 7, 2026

1. Currency and checkout total
All store prices and checkout charges are in U.S. dollars (USD). Applicable sales tax is calculated and displayed at checkout based on the order and destination. Standard delivery to an eligible address is free. Review the total before authorizing payment.

2. Payment methods
Available methods may include Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay and PayPal. The methods actually displayed at checkout are the methods available for that order. Wallet availability can depend on your device, browser, account and payment-provider eligibility. We do not accept a payment method merely because it is named here if it is not offered at checkout.

3. Processing and payment problems
Payments are processed through Shopify and the selected payment provider. Your provider may authorize the payment before a charge is completed; the order confirmation and provider account show the transaction status. Fulfillment begins after payment confirmation. If a payment fails, verify the billing details or contact your bank or payment provider. You may also contact us to check the order status before trying again, to avoid duplicate orders.
Do not email full card numbers, security codes or account passwords. We do not require you to send payment to an unrelated account to complete an ordinary checkout order.

4. Refunds
Eligible refunds are sent to the original payment method. For returns, we initiate a refund within 5 business days after receiving and inspecting the eligible returned item. Refunds include the paid item amount and applicable refundable tax. We do not charge a restocking fee. An unshipped canceled order is refunded promptly without waiting for a return inspection.
Your bank or payment provider determines when an issued refund appears. Contact us if you need the refund status or help tracing a transaction. See the Return and Refund Policy for eligibility and instructions.

5. Provider terms
Payment providers may apply their own terms, account requirements or fees. sturdygent does not promise installment payment or credit availability; use only options actually offered at checkout. Order and payment information is handled as described in our Privacy Policy.

CONTACT
STURDY GENT LLC, operating as sturdygent
Website: https://sturdygent.shop
Email: support@sturdygent.shop
Phone: +1 (205) 567-0263
Phone link: tel:+12055670263
Business, shipping and authorized return address:
14000 E Exposition Ave, Aurora, CO 80012, USA
Customer service: Monday-Friday, 9:00 AM-5:00 PM Eastern Time.
Closed on weekends and U.S. public holidays.