Refund policy

Last updated: October 7, 2026

1. Our return window
You may request a return within 30 calendar days after receiving your order. Contact support@sturdygent.shop with your order number, the items you want to return and, if relevant, the reason for your return. A reason is not required for an ordinary eligible return.

2. Eligible condition
We accept new or lightly used products. Light use means a brief inspection or trial without noticeable wear, stains, odors, washing, alterations, misuse or customer-caused damage. Please include the original packaging, tags, instructions and accessories supplied with the product. Provide your order number or another proof of purchase so we can identify the order.
Damage, missing packaging or missing parts caused by delivery or by an error on our part will not make an otherwise valid claim ineligible. Contact us so we can address the issue.

3. How to return an item
Please contact us before sending a return. Once your request is approved, we will send return instructions and a prepaid FedEx return label. sturdygent pays the shipping cost for authorized eligible returns, including ordinary change-of-mind returns. We do not charge a restocking fee.
Pack the item securely, attach the supplied label and follow the return instructions. Retain your carrier receipt and tracking number. If you have difficulty using the label or need more time, contact us.
Authorized returns go to STURDY GENT LLC, 14000 E Exposition Ave, Aurora, CO 80012, USA. Do not send a return to a different address or use cash-on-delivery shipping. Unannounced returns may delay identification and processing; contact us if you have already sent one.

4. Damaged, defective, incorrect or incomplete orders
Please inspect your delivery and contact us within 7 calendar days if an item is damaged, defective, incorrect or incomplete. Include your order number and photos of the item, shipping label and packaging where available. Keep the item and packaging until we provide instructions.
We will work with you to arrange an appropriate replacement or refund, and cover authorized return shipping for an error or product problem. The 7-day reporting request helps us investigate promptly; it does not remove rights you have under applicable law or automatically exclude a defect that could not reasonably be discovered earlier.

5. Refunds
After receiving and inspecting an eligible return, we will initiate the refund within 5 business days and notify you by email. Refunds go to the original payment method and include the amount paid for the returned product and applicable refundable tax. Standard outbound shipping is free, so there is no original standard shipping charge to refund. We do not deduct a restocking fee.
If an item does not meet the return conditions, we will explain the issue and available next steps before resolving the request. Your bank or payment provider controls when an issued refund appears in your account. Contact us if you need help tracing a refund.

6. Exchanges
You may request an exchange for the same product within the 30-day return window, subject to availability. Contact us for instructions. We cover authorized eligible return and replacement shipping. If the same product is unavailable, we can process an eligible refund instead.

7. Cancellations
Contact us as soon as possible to cancel an order before shipment. Include the order number. We will confirm whether the order has shipped and cancel an unshipped order when requested. An order that has already shipped follows the return process. A canceled unshipped order is refunded promptly to the original payment method; the return-inspection timeline does not apply to a cancellation.

8. Your legal rights
This voluntary return policy does not limit remedies or rights that cannot be excluded under applicable consumer law. Business days are Monday-Friday, excluding U.S. public holidays.

CONTACT
STURDY GENT LLC, operating as sturdygent
Website: https://sturdygent.shop
Email: support@sturdygent.shop
Phone: +1 (205) 567-0263
Phone link: tel:+12055670263
Business, shipping and authorized return address:
14000 E Exposition Ave, Aurora, CO 80012, USA
Customer service: Monday-Friday, 9:00 AM-5:00 PM Eastern Time.
Closed on weekends and U.S. public holidays.