Shipping policy

Last updated: October 7, 2026

1. Where we ship
We ship to eligible street addresses in the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, P.O. Boxes, APO/FPO military addresses or international addresses. An eligible delivery address must be supplied at checkout.

2. Shipping origin and cost
Orders ship from STURDY GENT LLC, 14000 E Exposition Ave, Aurora, CO 80012, USA. Standard FedEx shipping is free on all eligible orders, with no minimum purchase amount.

3. Processing and transit
Order processing takes 1-3 business days after payment confirmation. FedEx transit is estimated at 5-8 business days after shipment. Together, this is an estimated 6-11 business days from payment confirmation to delivery under normal conditions. Business days are Monday-Friday, excluding U.S. public holidays.
Transit times are estimates, not a guaranteed delivery date. Weather, carrier disruptions and address issues can affect delivery. We will assist with a delayed order rather than requiring you to resolve a carrier issue alone.

4. Tracking and delays
When your order ships, we will email the available tracking details. Tracking may not show a carrier scan immediately. If tracking is missing or does not update, contact support@sturdygent.shop with your order number.
If we cannot ship within the stated processing timeframe, we will notify you, explain the revised shipment timing and offer the applicable option to consent to the delay or cancel the unshipped order for a prompt refund. We will not treat a shipment delay as permission to keep your payment indefinitely.

5. Address changes and cancellations
Check your delivery address before completing checkout. Contact us promptly to correct an address or cancel before shipment. We will confirm the order's status and what can be changed. Once shipped, an address change may not be possible and a return may be needed.
If a parcel is returned because of an address problem or unsuccessful delivery, contact us so we can agree on a resolution. We will explain any proposed cost before seeking your approval; no undisclosed redelivery fee will be added.

6. Missing or damaged deliveries
If a shipment is delayed, appears lost, or is marked delivered but cannot be located, contact us with your order number and tracking information. Check the delivery location and ask household members if appropriate. We will investigate with the carrier and arrange an appropriate resolution when the facts are established. A delivery scan alone does not automatically end our assistance.
For damage, defects, missing items or an incorrect product, please contact us within 7 calendar days and include photos where available. Keep the packaging while we investigate. This reporting request does not remove applicable statutory rights. See the Return and Refund Policy for return labels and refunds.

CONTACT
STURDY GENT LLC, operating as sturdygent
Website: https://sturdygent.shop
Email: support@sturdygent.shop
Phone: +1 (205) 567-0263
Phone link: tel:+12055670263
Business, shipping and authorized return address:
14000 E Exposition Ave, Aurora, CO 80012, USA
Customer service: Monday-Friday, 9:00 AM-5:00 PM Eastern Time.
Closed on weekends and U.S. public holidays.